User research builds a better library website

Library staff and student participating in a card sorting exercise


As part of the user research process for the library website redesign, we are holding feedback and information sessions with various user groups to gather feedback on our current site, determine priority services and content, and explore external sites. The information we have gathered so far has been very interesting and is informing how we move forward with the website redesign.

From our user research process, we have provided recommendations to the web development team, including:

  1. A better web searching function that includes research guides.

  2. Curated research resources that allow users to find a wide variety of tools in one spot, dedicated to a specific specialty or discipline.

  3. A single listing of digital and non-digital collections held by the library and available to library users.

  4. Clean, simple, intuitive homepage layout, navigation, and user experience that is similar in ease of use to commonly used tools such as Google and Wikipedia.

  5. Direct connection to library through clear contact information, maps, library locations and hours, event listing, research assistance, liaison librarians.

ITS will continue to gather information over the course of the redesign, allowing user feedback to inform the direction of the project. If you would like to get involved, provide your feedback immediately, or learn more about the user research process, please contact us!

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