When students return to classes in January 2015, they will be greeted with new library website. But before the figurative pen goes to paper, ITS is researching what users want and need in a revamped online space. By gathering both qualitative and quantitative data, we are assessing what content is most important to our users and how they would like to access library content and services.
As part of the user research process, we are holding feedback sessions with various user groups to gather feedback on our current site, determine priority services and content, and explore external sites. The information we have gathered so far has been very interesting and is informing how we move forward with the redesign.
A sample of feedback thus far includes: the long standing struggle with the highly used Subjects A-Z page; desire for a simplified research experience; lack of well-curated research resources; and the often mentioned sprawling navigation. But, there is hope! Websites and online tools recently launched won the praise of our particpants, especially the new Canada Hong Kong Library website. Particpants praised the clean, responsive design and the prominent location information and map.
ITS will continue to gather information over the course of the redesign, allowing user feedback to inform the direction of the project. If you would like to get involved or provide your feedback immediately, please contact us to share your ideas!